I'm the CTO of Mintlify - we help other startups create their developer-facing documentation. We've been working in the documentation space for a little over a year now and I spend a lot of time thinking about documentation. I completely agree here.

Documentation is such a hard problem to "solve" if you're a fast-moving startup. You need a mixture of creating a documentation-first culture and acknowledging that documentation is difficult to maintain. Ultimately you end up creating processes to help people document their intent, decisions and the mission critical information.

There is also such a large range of types of documentation - varying scale from internal to external and technical to non-technical.

We started by creating https://writer.mintlify.com/ which really resonated with developers because it made it easier to write documentation, but it only helped generate documentation that was highly technical and close to the code. We decided to stay in the documentation space but try another vector and so now we're taking a crack at public-facing documentation - which in my opinion is a different can of worms than internal documentation. However as I'm building and growing my startup and I find myself continuously playing whack-a-mole and I definitely hope that we can build the foundation and expand to make it easier to maintain all different types of documentation.