Did you go past the threatened shut-off date?
What I've usually seen is they threaten to shut you off with very strong wording, and then continue to threaten you for 3-6 months before they bother to send someone out.
What I've usually seen is they threaten to shut you off with very strong wording, and then continue to threaten you for 3-6 months before they bother to send someone out.
This was a common occurrence that people referred to as 'brown billing' because the shutoff notice had a brown header instead of the green header on your regular utility bill.