I'm sure that GCP could turn around their HN customer service reputation, if they wanted to prioritize that.

Though, when it might not be baked into the culture as much as at AWS, I don't know offhand how to reconcile a customer happiness turnaround with the rush to avoid being an also-ran in the AI deployment frenzy.

(Are you going to assign conflicting KPIs in a company that has cultivated a career-driven culture, and hope that individuals strike optimal balances for the company? Or partition the goal assignments to separate teams, when the optimal outcome requires holistic thinking and behavior across teams?)