I have a hilarious situation at the moment where they decided to shut down my Workspace account because they retracted the grandfathered-in free tier. This has 15+years of history of a small business I ran in it. I tried to move it to a paid account, but because the account was created in a different country to my current billing country, the form doesn't work (can't enter address for credit card). And there's just literally NO way to do it. No avenue to any way to contact a human to quite literally give them money. So in the end I gave up : downloaded the emails and resigned myself to losing all the other history associated with the account.
But what's really hilarious is they can't seem to shut it down either, perhaps for the same reason. Every time they set a new billing deadline it warns me with another spate of emails and then the date goes by and its still there. I suspect their software doesn't know how to shut down a hybrid multi-country account either, and there are no humans so they are stuck.