Neither, you're probably not seeking out such stories (there are plenty, even on HN). Google tends to get more negative attention on this particular forum, which might play a role, but the larger component is probably just chance.
AWS is _extremely_ customer friendly and if this happened would likely be offering dedicated support to make it right, credits for the business loss, etc.
Google's customer service is the worst I've experienced in the industry (like even speaking to a person is hard). While AWS is some of the best I've received.
Though, when it might not be baked into the culture as much as at AWS, I don't know offhand how to reconcile a customer happiness turnaround with the rush to avoid being an also-ran in the AI deployment frenzy.
(Are you going to assign conflicting KPIs in a company that has cultivated a career-driven culture, and hope that individuals strike optimal balances for the company? Or partition the goal assignments to separate teams, when the optimal outcome requires holistic thinking and behavior across teams?)
Literally failing upward.
It doesn't take much legwork to find counterexamples of that claim, even on HN (see below, I spent 2 minutes searching to find those).
> Google's customer service is the worst I've experienced in the industry (like even speaking to a person is hard). While AWS is some of the best I've received.
This is a bit too hyperbolic for me, but on balance I agree that Amazon has better customer experience than Google. That doesn't really answer what GP is asking, especially given all the posts made about AWS on this very forum that only sometimes get attention.
https://news.ycombinator.com/item?id=2478129
https://news.ycombinator.com/item?id=25224220
If these are your examples of angry AWS posts then I think it just proves that AWS has amazing in customer service.
>https://news.ycombinator.com/item?id=2478129
That's 12 years old but a legitimate complaint about AWS customer service.
>https://news.ycombinator.com/item?id=25224220
Sounds like AWS had an outage, not sure how this is about customer service?
>https://news.ycombinator.com/item?id=35375558
That's a list of AWS customer's having security incidents and, again, nothing about AWS customer service.
>https://news.ycombinator.com/item?id=16283547
Not sure what this is about since the link is dead except due to being 5 years old but, based on the upvotes, it's someone failing to get people to have angry opinions about AWS? Not sure how this is about AWS customer service given the context.
> That's 12 years old but a legitimate complaint about AWS customer service.
Should have at least prompted you to do your own search. The fact that it didn't is the end of this discussion.
Meanwhile we can't even get Google to answer an email about serious incidents that were very obviously their fault, much less assign a dedicated human point person (hell with AWS, we even had several backup contacts assigned to cover for vacation time). We were important enough to be featured on their client success frontpage, but that didn't make a difference in support quality we received.
I can't imagine why anyone would risk their business with GCE. Especially since it tends to cost more than AWS these days.
You're seeing culture in operation.
Amazon really is customer obsessed. If a department fails its customers that departments leadership will be replaced