T-Mobile Suddenly Lays Off over Two-Thirds of Their T-Force Support Staff

It sucks that these folks are getting laid off. In all my past interactions with them, they've been quick and helpful and never felt like they were just following a script.

I submitted this because this might potentially affect users dealing with the Samsung + T-Mobile SIM unlocking shenanigans. For folks unaware, when you purchase a T-Mobile branded Samsung phone from samsung.com (or any retail store), the devices are still SIM-locked, even if you pay in full. However, unlike the same exact phone purchased from T-Mobile directly, T-Mobile isn't aware of the IMEI, so the built in "Device unlock" feature won't ever work. This has been an issue since at least 2018 and is still present with the Galaxy S23 series. Samsung refuses to help since the OS requires the unlock authorization to come from T-Mobile (which I've confirmed in the past by reverse engineering the binaries responsible for it). T-Mobile's phone support won't help because they're not able to add new IMEIs to their whitelist. Contacting T-Force via Twitter/Facebook is the only way to get these devices SIM unlocked.