Still sounds simpler than what Spotify does.
Just thinking about dealing with payment processing, regulatory environment of music licensing, customer support, and record labels around all countries on which they operate makes my head hurt a little.
But then again, your bad take is the reason I keep coming back to HN. I always find it amusing how people here always seem to have all the answers for things they never worked with. Most of the times I think people being butthurt for whatever reason.
This is outsourced.
> customer support
"Can't find the solution you're looking for? Here's how to get help from our experts. Note: We currently don't offer support by phone."
And half of what they do have is outsourced to "community members".
> regulatory environment of music licensing
This, this is what they do. So that's something. Is it 9600 people something? Apparently not since they already shaved off 6% of the work force earlier this year. It would seem their own CEO appears to agree with the take they are overweight.
Selling hardware around the world has tremendous regulatory burden as well. If you can't imagine the complexities of designing, sourcing and selling hardware products around the world maybe think harder?
Let the chips fall where they may. It isn't like it's the first or even biggest layoff for Spotify this year.
Of course there's some level of overhiring but whatever comment here saying that 1/10, or 1/2, or whatever other percentage is what is needed is baseless speculation on some non-informed guess. Without knowing the insides it's just baseless speculation, and even in the inside you'd need to be in a higher level of management to have a decent overview of what's waste (and why it's waste) vs what's actually needed.