I would agree. The whole document has a few little niggles that make me think it's BS, or at least severely overblown.
Additionally they quote it's happened 5 times... by an un-named service manager.
Additionally they quote it's happened 5 times... by an un-named service manager.
It looks like they switched from ignore/mock to attack. He's getting somewhere.
First they ignore you, then they laugh at you, then they fight you, then you win. --Gandhi