This is interesting.

Are you familiar with products like Gong and Chorus.ai for call recording, and outreach.io for automated emails?

If I look at products like Gong it is very much a pain killer. It makes it possible for managers to coach their salespeople by reviewing sales calls and therefore close more deals. This however strikes me as more like a vitamin. It saves sales people some time from doing salesforce admin.

I'm in enterprise sales and don't see the immediate benefit. However a more transactional sale I could see this may be more useful, but then I wonder if in a transactional sale are salesforce notes important?

If you want a customer interview my email is in my bio.