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And then you have some poor suckers doing their damnedest to balance all the demands of all the middle managers who all want servicenow customizations on priority.

Truly just a horrifying situation to be subjected to.

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I fight a lot about unnecessary customization, but the one place that I’ll never back down on is touching the priority/urgency matrix.

Do u happen to work where I work? Lol

I hope not. I'm trying to get out of that shit, and you don't want half of my workload if you're one of the leftovers

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