> Everything listed as handmade must be made and/or designed by you, the seller. ... Regardless, makers must be creating their items with their own hands (or tools).
My best guess is either their bots suspect that OP is outsourcing the work and didn't properly disclose it OR there's some unwritten policy that a 3D printed part that requires no additional assembly doesn't count as handmade.
I can definitely sympathize with them wanting Etsy to at least spell out what policy they supposedly violated.
https://www.etsy.com/legal/sellers/?ref=list#selling
Well, I could send them a photo of the 3D printer right behind me and me waving hands and displaying the OpenSCAD model code in the background... ;-)
> 3. Being Transparent About Your Business
> At Etsy, we value transparency. Transparency means that you honestly and accurately represent yourself, your items, and your business. As a handmade seller, you agree to:
> Disclose in your About section the names and roles of people who help make your items or run your business; > Use your own words and photographs (not stock photos) to describe your items; and > Respond to any inquiries from us in a timely manner. We may ask you how your items are made, what workspace, tools, and equipment you use; and how you communicate and collaborate with the people who help you run your shop.
> Remember: Our marketplace is built on trust. Providing false, inaccurate, or misleading information is prohibited by our Terms of Use. If we find that you’re not being open and honest with us, we may suspend or terminate your account.
The wife of my friend thought Etsy would be a great place, because lots of people put caravaning accesoires up there for sale. There are also various hooks, cup holders and whatnot coming from 3D printers.