I think my message is, don't lose sight on the mission of the software that you're shipping.

My story is, I found a bug in some new equipment that would've broken 911 calls. While other engineers were just trying to reboot random equipment to make the problem go away, I insisted we pause to figure it out. Turns out, due to a couple of bugs, the new network equipment could only handle a couple of 911 calls before failing.

This was for a national cellular network... so 911 was kind of important.