‘Massive’ Tesla leak reveals data breaches, thousands of safety complaints
theguardian.com
theguardian.com
Whistleblower drops 100 GB of Tesla secrets to German news site - https://news.ycombinator.com/item?id=36075886 - May 2023 (591 comments)
> For each incident there are key points for the "technical review". The employees who enter this review into the system regularly make it clear that the report is intended for "internal use only". Each entry also contains the note in bold type that information, if at all, may only be passed on "VERBALLY to the customer".
> "Do not copy the report below into an email, text message or leave it in a voicemail to the customer," it continues. Vehicle data should also not be released without permission. If, despite the advice, "a legal involvement cannot be prevented", this must be recorded.
> Customers that Handelsblatt spoke to have the impression that Tesla employees avoid written communication. "They never sent emails, everything was always oral," says the doctor from California, whose Tesla said it accelerated on its own in the fall of 2021 and crashed into two concrete pillars.
I work with a guy like that. Send him an email, and if he replies at all it will be with a phone call.
I started following every call with a short email listing, for the avoidance of doubt, everything agreed in the call, with a note that if I've missed anything he should let me know ASAP, and explicitly mentioning anything that didn't have a satisfactory conclusion during the call. Never felt the need to CC in others, unless they were specifically relevant, though that would have been a further step if needed (if he claimed to have never seen an mail etc.).
1. Engineer sharing how they SSH into moving cars in order to apply updates and troubleshoot (several years back)
2. Recent leaks of customer recordings.
The whole autopilot situation is concerning too.
On the other hand, he is running out of crazy things to say. The only remaining thing I can think of is he coming out in support for cannibalism
- Cannibalism is a way to maximize the use of available resources
- If regulated in a certain way, cannibalism could serve as a form of population control
- With a balanced diet and careful preparation, human meat could be a source of protein and other nutrients
- Cannibalism could be seen as a means of waste reduction. Instead of bodies taking up space in graveyards or being cremated, they're consumed
- Cannibalism could be used as a symbol of dominance or power. Consuming another person might be a demonstration of absolute control or superiority.
Of course, this is all fictional, and I just thought it would be fun to try to think positively about a somewhat controversial topic. But still...
The thing with cars is that malicious actors usually can get physical access to it, which makes it an order of magnitude more difficult to secure. This is one of the main reasons car computers often seem so clunky.
Besides, would you dare driving next to the guy that just installed random rom from xda?
The rom on the car is way less of a concern to me than whatever the person had to drink or their road rage fueled tailgating...
To be clear, neither is acceptable but it being secure is still a big issue.
It all depends exactly what the engineer is SSHing into. A bash shell with root access? BAD. A shell with only monitoring and diagnostic tools that are cleared to use while the car is running? Probably not a problem and actually sounds both useful and the right way to do it. I'd love to be able to SSH into my car and get diagnostics.
Definitely speaks to company culture that not only did all sorts of images & video get recorded on private property and sent to Tesla (at highly questionable times given the claimed reasons for the sending of images / video), these materials were then casually handled up and down the chain. Significant disregard to any real access control, training, rules, etc. - employees sharing, commenting, and making memes off of everything.
https://www.reuters.com/technology/tesla-workers-shared-sens...
(Not the only article or set of sources, of course. I'd certainly still classify this as alleged, but, have encountered enough such reports and heard enough stories from various people to consider this likely largely accurate. My opinion, though.)
Combine that with the hate cult that follows musk around and such a database would just be kindling… like how this report is kindling for the hate.
It’s not surprising musks corporations act like any other corporation to me. But to each his own.
Have you never heard of a data retention policy? Every company has them. They exist to delete records that could be used in a lawsuit or by a whistleblower. They tend to find whatever the regulatory maximum is and put their limit at a little past that.
This not a question of finding it so, the same way it is not a way of "finding" the speed limit on a certain stretch of road.
And those retention policies are there to preserve records for the potential of future law suits. The absence of records that actually should be there doesn't do any service turing a trial or other dispute. Quite the opposite, usuall, it is assumed those records were deleted for the very reason ypu stated, meaning the company doing it almost guilty from the get go.
Funny how you have the facts almost right, but everythong else backwards.
No. The most effective companies in the world are the ones with the fastest feedback loops, and in the absence of directly measuring customer use of the product, sharing searchable records of defects is the best way to accomplish this.
This is particularly the case in services companies like software. We will not only collect written defect reports but we circulate them in real time throughout the company so that issues can be fixed as fast as possible. At any good SaaS company, the Zendesk tickets, Salesforce records, and recorded customer calls from tools like Gong are often funneled directly into Slack or email alerts for anyone to see without even having to go search for them.
Tesla insisting on unrecorded verbal communication is a shady practice only mirrored by con artists, HR hacks, and bloodsucking lawyers.
Sure, but Tesla is concerned with leaks becoming PR disasters for every little issue with their cars. Can't say I blame them, giving the routine unwarranted panic it generates.
I doubt your company is making that data public.
So? Yes, you fucked up big time and you don't want the public to know. That's PR 101.
> Trying to hide the issues rather than prevent or fix them won't save them.
Where did you get it that they are not trying to prevent the issues?
Tesla insisting on unrecorded verbal communication for specific circumstances is not uncommon at all. Often it's at the direct instruction of their legal counsel. You're just not aware of it, because it's secret (and protected by NDAs and an army of lawyers), so you don't hear about it, and thus assume it's uncommon.
Corporate unethical bullshit is an iceberg. You will never see the vast majority of it.
Secondarily, well-run public companies do not focus their teams on the share price in the short term. They focus on long term growth that compounds from strategic thinking and focused execution, not chasing stock price that can go up or down randomly based on conditions out of their control.
I’d have to setup something soft to hit to test it but it’s unsettling to the point where I don’t really use autopilot unless I’m going straight for a long time.
I’ll stick with my “dumb” car (manual transmission) for as long as possible, reduce my dependency on cars in general (reducing carbon footprint of car usage and gas consumption).
Maybe the true players in the EV industry will rise. Too many fly by night companies right now with minimal reputation; and first generation models from more known companies.
Plus I’m still holding out for 500+ mi ranges on a single charge with a fully loaded vehicle. Hopefully some innovations in battery tech will make that a possibility.
But I also just watched a video where a bridge closure turned a 7 minute drive into a 4.5 hour drive one way.
And I’ve been stuck behind a winter road closure that lasted several hours (after being several hours into our trip).
Risk management is important.
200m, if you allow for an emergency buffer, can be a trip from home to the city around here. Or going from one city to another.
Texas offers similar length trips, just with AC instead of heating.
I would take that if it were kilometers, but with lights and heating at -5 Celsius, please
How much are you driving per week?
At the risk of spitting into the wind - yes, Tesla is treated differently. That is by both actual Tesla owners, who love their cars and autopilot (Tesla has the highest brand and highest satisfaction score from owners) and are mad at the media drivel that has poured out since day 1 (see #TSLAQ and Niedermeyer). They get irrationally defensive due to the flame wars, but also because they also believe that this is just the latest version of the attacks on Tesla and SpaceX that were just as vitriolic but more out of the public limelight before those companies "steamrolled" their competition.
But then there are also the critics, who think little of what SpaceX and Tesla have done, make up shit (again, see #TSLAQ and Niedermeyer, as well as Biden's "GM is leading the EV revolution" comments), but also have legitimate concerns about Elon.
What have they done? Asking because after all the fanfare I set foot in one and it's the same experience you had getting in a 2003 Mercedes E-Klasse. If anything the 2003 E-Klasse makes you feel like you are surrounded by opulence during your ride, while Teslas are empty inside and the materials are so crooked and cheap.
Can't comment on the space thing because it's so far removed from the daily use of everyday people that it's basically entertainment for nerds, like Chess or Bridge.
Time and again workers show more humane decision making given the agency in events like these or the train operators who raised warnings ahead of recent disasters etc. And we see the state siding their support with those owners over the powerless operators, which I point out to show there is value in deregulation regardless. Workers often show pride in what they do, can enjoy the productivity and value what they achieve as a group, but their limited agency at the altar of command prevents common humane reasonableness day to day and in bigger ways.
I would love for a singular place on the internet where people can start reporting public data about their experiences, in hopes to get more attention to these problems, at least the more common ones.
In a sense so, I know at least one former POTUS who was also treated worst of all other throughoit history. Both claims have equal merit to them.
There is likely something real here.
They could do that and they’d be treated like any other car company. But Tesla won’t because “disruption” and “innovation” is why people like Tesla.
I think it’s stilly to consider Tesla a victim of news media. Tesla welcomes this. Free advertising. Free PR.
I am dog tired of that.
No, other automakers are definitely not saints... but Tesla has embraced uniquely extreme wrongdoings throughout its history and this Handelsblatt story (which is still coming out in stages) fits Tesla like a glove.
Chevy Corvair "unsafe at any speed"
Ford Pinto gas tank ruptures
Toyota uncontrolled acceleration
Volkswagen diesel scandal
I'm sure there are many others.
There are 1800 Tesla chargers in the US vs. 145,000 gas stations. Also it takes less than three minutes to fill a gas car and gas cars are less expensive.
I don't get the appeal for all their disadvantages unless your Tesla is your 2nd or 3rd car?
Also Elon Musk's behavior....
And why have sucky acceleration ICE when you can have an EV instead? You have to choose, why not go with the better daily drive rather than the occasional long range driver? You can always rent if the trip doesn’t make sense in an EV.
Anyways, it’s the ICE drivers I see running stop signs all the time (come on, I thought Tesla FSD was supposed to do that???). They probably don’t have as much fun as stopping and going as EV drivers do. The regenerative breaking also makes stopping fairly simple, so there is that also.
To me sounds like coitus interruptus. And I am not even a fan of 0-60 , 0-100 etc.
Real fun is in corners and ICEs will always be superior compared to EVs in corners because the latter are freacking boats.
Not many corners in the city.
There are lighter EVs that corner well. The real issue with an EV is that you never feel like you are going to tip over while cornering because your center of gravity is so low. Where is the fun in that?
It makes me disappointed because the car was our favorite car of all time. But I believe you have to stand up for what you believe in and vote with your money.
IME, a Tesla is great for a road trip.
- Everyone knows when the next stop is. - Gives a good break for the driver (or to swap off at fairly consistent intervals) - Allows a nice quick break for the driver during charge.
It probably comes from a misunderstanding of the charging needed. You usually only charge between a low % and what you need for the next stop. 0% to 80% at a v3 SC ends up being ~30 minutes and you usually don't even need that.
By the time everyone goes to the bathroom and stretches their legs we've been ready to head out.
Plus AP for lanekeep (basic, not FSDj) makes it super enjoyable.
Most people charge there car at home and rarely ever visit chargers.
I drove from Houston to San Diego and back. You do have to plan, but it's not an impossible trip. Besides, using the restroom or grabbing food always takes longer than the time a gas car would fill up. Usually when I discuss EVs, I inevitably run into someone who talks about road tripping and not needing to use the restroom like it's some kind of an Olympic sport.
Both my wife and I have EVs. Zero emissions are important to us. We charge at home, so never have any issues.
That said, if I ever need a gas car, I'll just rent one. Doesn't make sense to keep one and pay the cost in emissions and fuel and maintenance for situations I need every few years.
No other manufacturer has gotten there yet. The cars are either geofenced or there are only marketing videos available.
So I take it, that Tesla does have a technical advantage of some sorts.
Considering how big the market for self driving is, I think the advantage in this field is worth the $500B market cap they have.
Besides, if you measure success by the number of YouTube videos then feel free to search for "Tesla self driving accident" and "Tesla quality issue" on YT
What a weird metric to have, "videos on youtube of X". Has it occurred to you that more people post videos on youtube because they're influencers or just regular attention seekers cashing in for views because Tesla is overhyped and is the kind of thing that generates traction on social media?
Maybe Mercedes owners, or those of any other brand, buy their car to drive it first, not show it off on youtube.
For my next job, I'll work only at the company with the most videos on TikTok.
Just nothing for self driving.
This supposed 'advantage' (ongoing myth like the one about their battery tech - hint: for years Tesls bought from Pana and for a while now also massively from CATL) is adversely played out on the shoulders of unsuspecting traffic participants that didn't sign up for this shitshow (firetruck operators, police officers, motorcycle riders, home owners, etc. etc.)
Also Tesla openly stated to the CA DMV they operate FSD only on L2 (1), whileas recently MB was certified for L3 (2).
I wouldn't even call Tesla's clusterfuck L2-capable. Just research number of disengaments per mile - and not as Tesla reports it, nothing published by Tesla is trustable. Also i could just refer to videos published by Musk cronies Gfilche and WholeMarsBlog that show massive decision errors by FSD over multiple, even recent revisions. Btw just (3)...
Everything Tesla publishes or their cult members believe can be debunked. But why should i put up that effort here for others if those do just easily digest stories from the cult?
EDIT: If you dont trust stuff published by Musk+Tesla opponents, then at least check out (4) he also now and then analyzes FSD crashes using Tesla recorded data.
And you can all downvote me as you please, don't care. I am observing and studying this irresponsible heap of a tech company already 5 years next month.
(1) https://www.caranddriver.com/news/a35785277/tesla-fsd-califo... (2) https://group.mercedes-benz.com/innovation/product-innovatio... (3) https://www.autoevolution.com/news/the-new-wave-of-tesla-fsd... (4) https://twitter.com/greentheonly