I'm not familiar with conducting a user experience test. Why is this so unbelievable? (Also, the rest of the story is kinda hilarious; there will definitely need to be some standards and process changes in academia.)
I'm not familiar with conducting a user experience test. Why is this so unbelievable? (Also, the rest of the story is kinda hilarious; there will definitely need to be some standards and process changes in academia.)
So if you assume that the UX tests were short (20-30 minutes) you're still talking ~15 total hours spent on UX testing, or two full work days. That would be a surprising amount of time.
As someone else said, it's conceivable that they ran very short studies on a large number of people in the context of having a party or a couple of small gatherings, but it does seem unlikely overall.
(And this real-life scenario where every request is answered with “Coming right up!” and a convincing “successful” completion of the request just cracks me up. My sympathies go out to the people to whom this is a genuine problem.)
Thanks for explaining!