The article doesn't present any evidence or argument to support it's own thesis.
Everything in it sounds like my experience dealing with any corperation.
I mean, that's pretty suspicious right there.
It seems suspicious to you because you assume it's not standard industry practice. But that assumption is not in evidence.
They have the internal communications and this is the most incriminating thing they could come up with?
That said, I don't think we should excuse or normalize sociopathic and customer hostile behavior from businesses.
--professional politicians at the State Capital building