I had an incredibly hard time buying a new Thinkpad earlier this year. Their website is actively user-hostile. It's so incredibly slow that using it makes me yearn for the speeds of a 52k dialup modem.
Their model lineup continues to become more and more baffling, and the utter shittiness of their website makes it a nightmare to navigate the lineup.
Once I did find an acceptable machine, I couldn't fucking pay for it ... for years I've been paying Lenovo by bank transfer, never had any issues with it. But all of a sudden, they've removed the option. And the machine was too expensive for my credit card. Customer support told me to get bent (or to increase my CC limit, one or the other). Which I eventually managed to do, and which works when ordering one machine, but there have been instances where I've ordered ten at a time ...
Once it did arrive, I couldn't help but notice that the latest iteration of keyboards has gotten worse again, the touchpad frequently stops working for several seconds, and the trackpoint starts to drift on occasion. Sigh. Maybe I'm just a grumpy old man.