Careful with that. Everything is relative. When your user base is 2 billion users, a small subset of users is still a large number. 0.01% of 2B is 200,000.
With great power comes great responsibility. Or at least, it should.
With great power comes great responsibility. Or at least, it should.
An hour and a half of lost productivity because of poor UX! If everyone else who uses Windows for work experiences a similar time loss, it's costing humanity billions. Plus all the stories of updates prior to important meetings and presentations.
Microsoft intentionally monopolised work computing and now the whims they use to extract more revenue from paying customers have absurd negative externalities.
There's a lot to talk about with scale, but I'm not sure I believe smaller companies fix 100% of bugs, or that we should have different expectations for larger companies.
It's just a matter of prioritization, it doesn't mean it will be swept under the rug and left there to rot, unlike what the article claims.