"It is one thing to build a search engine, and an entirely different thing to convince regular users of the need to switch to a better choice."
This line in post doesn't seem intellectually honest about why I think Neeva failed: it was never a 10X better experience. e.g. ChatGPT isn't complaining about acquiring users.
I believe Google when they say competition is just one click away. A bunch of things I would have asked Google now go to ChatGPT.