You are reading my comment wrong.

I see no problem with making genuine new features something that is brought out in a versioned, paid update.

But turning a deaf ear to QoL requests because in secret you’ve decided to use them as a stick to force people onto your v2, and just see the complaints (= customers) as free research.. that just makes you a grubby little company.

Let’s say it’s 20 lost sales per enthusiast (10 directly, 10 from second order effects). 2500 enthusiasts that you have made your enemy. That’s 50 000 lost sales.

If you don’t have market capture, don’t be an asshole to your customers. It’s just bad business. I’ve done my part and sent at least 2 dozen people to Affinity over the years, if not more. Hopefully others did too.

Edit: your hammer example is absolutely terrible because you cannot patch everyone’s hammer remotely for cheap. If the surface of the hammer is so shiny it reflects the sun too harshly, you can’t just send a patch that lowers the reflectivity.