Sounds like a "you" problem, mate
I average maybe 3 or 4 calls/year (and I self checkout substantially more frequently than not (and across multiple stores that offer the option))
If I need to buy something that requires a human employee (like alcohol), I just use regular checkout.
I've used self-checkout 4 times in 4 different stores in the last week and had a problem 2 out of 4 times. 50% success is not success.
Every store is different:
- Do they weigh stuff in the bagging area?
- Do they scan produce bar codes?
- Does it take cash, or card only?
- Is there annoying lag? (Frequently, yes!)
- Is it going to scan something twice because I hovered, because it lagged?
Also, let me ask:
- Why isn't there space for my cart?
- Why am I juggling stuff in a tiny bagging area?
- Why do the bagging area hooks suck?
- Why is there only one attendant in the stores that have really sucky systems?
- Why are half the self-checkout kiosks closed?
Self-checkout is not made for shoppers. I prefer self-checkout, but I wish good systems were more common.
Dislike self-checkout you want, but still sounds like a "you" problem, and not a "self-checkout" problem
Neat fact! You don't have to self-checkout at any store I've been to in the last 5 years (unless it's super weird hours ... and even then - you're probably there by yourself, so the attendant's likely to come over to "help" just to have something to do)
2nd problem: 2 barcodes on the product.
Not sure which one of these is a "me" problem. You also misread my comment.
Sounds like you just want to throw around low-effort personal insults instead of addressing anything I said. This is HN, you can do better.
You're insulting my success (and, quite frankly, the overwhelming majority of people I've observed over the last close to decade) with self-checkout by saying you have had 2 bad experiences?
You can do better
Or maybe you can't?
I don't recognize the situation that you describe, and I have been using these several times a week for a decade.
You mention paying by cash, which tells me you are probably an American (I pay by card or an app). It could be that your systems are worse, but there's nothing wrong with self checkout in general
cash or card, have a couple issues per year total (across hundreds upon hundreds of transactions)
People who have trouble with self-checkouts remind me of drivers who never get an oil change and then complain about how crappy their car is when it breaks down, or people who take more than 25 seconds to complete an ATM transaction.
no self-checkout options at either