Why does it take so long to schedule a doctor's appointment in the US?
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As a Korean American who’s been in the US for nearly all my life, I didn’t understand it at first. Then I went with her and saw the Korean medical system in action and I’m now a believer.
You can visit one clinic and get a comprehensive full body diagnostic exam. Results come out within a week.
You can make an appointment with a doctor and get all associated procedures done (blood work, X-ray, MRI) often on the same day, same building, same staff.
What takes weeks if not months to complete in the US takes days or a week or two there.
It’s like a less personal, but sometimes faster and more efficient, version of the “concierge medicine” services popping up in the US.
Follow up with the physician, next morning.
All out of pocket for $80. No BS bureaucracy.
American healthcare is utter garbage.
And number two, the amount and cost of malpractice suits is staggering. This forces doctors to order ALL THE EXAMS for every single issue just to CYA for future malpractice cases.
https://carbonhealth.com/blog-post/why-is-u-s-healthcare-so-...
I've never had one done, but I guess the hospital has an MRI also.
FWIW they kinda sucked for blood draws, when I had Kaiser I needed to make separate appointments at a lab, go in, and wait. The flip side is that when I went to urgent care with an issue they were able to say "go across the street and tell them you're here for imaging, they should be ready for you in 30 minutes or so" which was super convenient.
With my current PPO doctor, it's a bit more of a pain when I have to go to specialists and pricing sometimes feels like they call rand(600) every visit. But when the doctor wants a blood draw, a nurse comes and does it immediately, which I was was the way Kaiser did it.
No real complaints except the PCPs seemed Alright and I didn’t like having no choice.
It's ludicrous.
Also, care providers are treated like gig workers. For instance, my superior dermatologist has two practices AND a side hustle (reviewing medical images), just to stay afloat. (Two income household, raising two kids, house nearish to work, paying off student loans.)
They and their partner are debt slaves. For the foreseeable future.
It's insane.
You're lucky you still have one. That is the greatest percentage of closed facilities as the us health system continues to consolidate into regional/national monopolies...
Counterpoint: in New York, I’ve never had to wait longer than a day or two for diagnostics. Most of the time it’s same day.
EDIT: to clarify, I'm not claiming it's hunky dory. Just that our system isn't an excuse for these delays.
For an MRI? I have family in India. Bloodwork is fast. But imaging is slow.
The saving grace for me is that my employer provides a service similar to One Medical, which at least lets me visit a doctor or nurse practitioner to get an idea of how serious something is.
I looked into doing exactly what your wife (seems to) does at the Mayo clinic recently. It's not entirely out of the question, about double to triple my out of pocket for going local via the usual route.
What they offer is basically this: Describe your issue to a care team prior to your arrival, once you arrive you will meet with your primary specialist and get referred to any tests/etc. you may need doing. These will all be scheduled in advance and simply canceled if you end up not needing them. Even the most likely procedure(s) will be scheduled, so you end up getting done in 2-3 days what typically would take 3-6mo due to wait times via my local hospital system.
It's incredibly tempting, despite the cost. The primary reason I go without medical care is due to the constant starting/stopping of the system. I need to focus on a problem and get it done with, not let it drag on for months.
The medical system in America is broken. The best care is possible here, but it requires extraordinary measures to get it. For 99.9% of care it’s below third world.
Friend of mine just got dental done in Puerto Vallarta because their dentist in Berkeley kept screwing it up, wanting more and more money.
It was cheaper to take a week off work, fly to Turkey with the whole family, stay for a week in a five star hotel and get the treatments in a hospital than it was to do the same operation in the US.
The package covered even limo rides from the airport to the hotel and hospital =)
Does Thailand have real doctors now? I always put them up there with Cambodia, North Korea, Burma(Myanmar), and Hell, known for their abundance of primarily alcoholic or drug-addicted western doctors who fled their native countries to avoid criminal charges. But I ramble...
On the surface this may be appealing but on reality it can lead to a pretty big waste of resources, and quite unwarranted worry for the patient. You can allways find something wrong with people, but if its not something that they notice or are leading to anything, is it worth finding?
Especially never one that's had their expected quality of life greatly improved by treating a disease they'd adapted their mind to live with.
You'd be absolutely shocked what red-flag symptoms people will ignore out of ignorance, or just to consider (or label) themselves "perfectly healthy".
I would be very interested to know some of these 'red-flag' symptoms. Can you share a few?
Here's a few from people close to me, from recent memory.
Chronic (before each): joint inflammation, skin rashes or flaking, cough and/or post-nasal drip, allergy-related symptoms (even things like daily congestion, head pain, multi-colored wet ear discharge).
Are you dying? - Yes: call 911 and go to the emergency room - No: wait weeks to see PCP or months for specialists - Don’t know: go to urgent care and they’ll decide between 911 and waiting few months
If you’re not dying, like say you’re in extreme pain but doctors determine you can wait a few weeks to see the right specialist, emergency room or urgent care will send you back with pain medications and say “only take them if you need it otherwise they can be habit forming”. Then you wait till you see the right doctor. This is not how medicine should work. You can’t say that the country has the best healthcare in the world if you have to wait months to receive it.
Ymmv, I think it mostly depends on where you live, how flexible you are, if you're willing to call another specialist practice when the first is booked and whether you're insistent. And on the specialty, obviously, I'm sure there are some that are perpetually overbooked, which I was fortunate to not need myself so far. There's an artificial limit on the number of medical practices in Germany, as well.
Incidentally, my relatives who live in more rural areas seem to think nothing of driving twenty minutes for every trivial thing sometimes multiple times day, but driving 90 minutes to see a specialist twice a year is totally out of the question.
Nope. I can see my Primary care physician today if I wanted to. It's currently 10:55 AM. If I had called before 9, I would have gotten a scheduled slot. If i wanted to see him now I'd have to go to the open office hour and wait 30-60 minutes.
For urgent (not emergency) stuff, the 4 hospitals in my city have daily open office hours with specialists. Without an appointment, you usually wait 1-2 hours (unless they prioritize you due to pain).
For non-urgent things like a diagnostic MRI "just to check", you'd wait 1-2 weeks for your appointment.
There are two exceptions to this: We got a lack of dermatologists and psychologists and you'd probably wait 2-3 months for an appointment.
Now, unless I really have something wrong with me, the treatment will probably be "take 2 paracetamol and come back in 2 weeks if you don't feel better", but that is a different problem from not getting an appointment at all.
There comes a point where spending more money on healthcare means there is less to spend on social support and that leads to worse health outcomes because poverty is a huge fe of ill health.
To take it to the extreme, nobody wants to live in a society made up only of doctors where there is no food to eat.
Living in the US I certainly feel I have been offered excess healthcare, tests given routinely that would JIT be ordered in other countries with better health outcomes. I suspect these are provided to reduce the amount spent lawyers so maybe it saves money in the end given the peculiarities of the US.
I am currently suffering from a torn Achilles tendon and the medical system in Palo Alto responded instantly (2hr walk-in care wait) on Saturday and with a 7am MRI and 10:45 a.m. follow-up appointment on Monday
This is a stupid conspiracy theory. A very brief check shows the average salary of a doctor in the US is less than $200k annually. The AMA does not have the authority over licensing of doctors to restrict anything.
Deregulating medicine can easily be shown to be a disaster in the making... since the Reagan years, regulations on health care have been relaxed like most other limits placed on corporations and it's led to poor quality care, the highest health care spending in the world, and rent seeking middlemen pocketing billions.
Health care in the US needs to be a government provided single payer system.
Here's a place to start... a list of the top 10 hospital systems in the US:
https://www.definitivehc.com/blog/top-10-largest-health-syst...
Hospital systems are mostly following the same path as other corporations have, merging and acquiring until there are only a few dominant firms, at which point those firms will have the market in a death grip.
There are clinics and small partnerships where doctors are part owners, but they're a tiny minority in the US. For the most part, to be a doctor in the US you have to have admitting privileges at a hospital.
Until 2014 there was some competition in this with Doctors of Osteopathy, who had their own residency accreditation, but then they merged them, presumably so that they wouldn't start cranking out a bunch of DOs and devalue the profession.
This is not the AMA directly, but the AMA is one of the members of the ACGME.
As they should be. The largest association of doctors in the US SHOULD have a say in what constitutes a standard medical residency program in the US.
The idea that health care is expensive because hidden organizations are limiting the number of doctors in the US is a stupid conspiracy theory, period. Health care in the US is expensive because of out of control corporations that have been less and less regulated by anyone in the past 50 years.
This is just like calling OPEC a stupid conspiracy theory.
You shop at a drugstore, does that mean you're part of the Big Pharma cabal?
Medicare and Medicaid are subsidized by a shadow tax on working people. Commercial insurance, like the majority of readers of this website get through their employers, pays roughly double the cost per procedure as Medicare and Medicaid. Your health premiums would be lower if we all paid the same price, but your taxes would be higher.
>Medicare and Medicaid are subsidized by a shadow tax on working people.
Straight out of the GOP list of talking points. Are you upset that your "hard earned dollars" are going to people who don't deserve them?
It's right there on the damn W2, how is that a "shadow" tax?
>Commercial insurance, ..., pays roughly double the cost per procedure as Medicare and Medicaid.
And also every other developed country! Why is "the average american or their health plan pays double everyone else" a good thing?
>Your health premiums would be lower if we all paid the same price, but your taxes would be higher.
Also laughable. Somehow our citizens pay way more than anyone else in the world, and largely don't have better life expediencies (women giving birth in america die shockingly often!). We pay more into private healthcare systems than the rest of the world pays into public systems.
I like taxes, with them I buy civilization. I want my taxes to go up, and my medical premiums to go away. Covering everyone is simply more economically efficient in aggregate vs the current Rube Goldberg system design, where the US spends more on healthcare than every other OECD country for worse outcomes.
Furthermore speaking from personal experience it's not like Medicare is some panacea of needing care -> getting care. That system is full of its own rules limiting what it'll cover, reams of paperwork to justify things as medically necessary, etc. It only seems better because everyone is used to dealing with it and denials seem less opaque, but it's still ultimately rooted in top-down paternalism and controlling care, rather than patient-focused incentives.
Expanding the present medicare system without massive changes not only be likely to decrease the quality of care but would be horrifically inefficient.
The US needs a rework of its health care system from the Federal level down, probably using something like the South Korean system as a model (which notably is NOT socialized medicine).
Are you implying that only software engineers should make $500k/yr?
By the time a medical doctor completes training, she's nearly 30 years old, having made slave wages thus far, and now stuck with a few $100k+ of student loan debt. Don't forget malpractice insurance, overhead costs, etc.
Compare that to your average CS tech graduate who's making $200k+ at age 21 which they then spend on Teslas and ticky-tacky apartments.
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};Certain tests - e.g., echocardiography - are almost always ordered "stat" in the hospital. So it really means nothing unless the referring doctor calls the lab where they are performed and says "we are holding up an entire operating room and its personnel pending the results of this test". THAT gets results.
So, yes, "stat" referrals will get you in very quickly - but the referring doctor is placing their credibility on the line by doing so. They are asking the doctor being referred to to go out of their way and delay other patients in order to see you because what you have is something that needs to be seen right now. The referring doctor had better have a good reason to do so, or they will become the boy who cried wolf and get ignored.
Likewise, it's allowed for one surgeon to "bump" another one for an emergency case - but they have to call them personally and explain why this emergency can't even wait for a couple of hours (aside from massive trauma, almost all can).
I live in a populated area so we have a full doctor's office and hospital nearby, which is where my primary care doctor is.
I never have trouble getting medical care. I don't always see the same specialist (in fact it's rare to see the same one for different cases) but I have no trouble seeing my primary doctor or getting his input.
I think they've done two things to make it a lot easier to get care -- email and video appointments. I can email my doctor whenever, including pictures, and oftentimes he's able to prescribe some tests or meds right over email, and if he's not there, one of his colleagues will answer the email instead. They have a really good shared mailbox system.
And if I need to talk to the doctor, I can get a video appointment. Those allow the doctor to see a lot more patients, because I just wait online until they're ready, we have our chat, and then they move on to the next person. They don't have to clean a room in between, they don't have to have a room for me to sit and wait in, they don't need a nurse to check me in, etc.
My annual checkups are the doctor sending me an email asking if I have any issues to talk about, and ordering a bunch of tests. I go in for the tests, which is super efficient because it's a huge lab for the entire office and hospital and I don't need an appointment. Then he emails me back when the results are in to let me know if he needs to see me.
Overall it's pretty efficient, in part because they've embraced technology, and in part because it's basically a team of doctors, with my primary care doc as the default but certainly not only person who can respond.
With family back in the Midwest it takes 3 months to see a primary doc and six months to a year for some specialists.
August 3rd: "I have an ear infection."
Office: "Are you available November 4th at 4:30 PM?"
If it weren't for Teladoc and a whole host of at-home digital scopes they'd never get medical attention.
edit
Not sure how this comment lead to the train-wreck of a thread below.
The ear nose throat medical profession is so corrupt. They got the only medicine that works taken off the market so you have to see a doctor. By the time I see a doctor the infection is either gone or three times worse. So I buy the horse / dog / cat medicine instead. It's the same as a human medicine but the human medicine has been taken off the market! You can't talk me out of doing this because it's been working for me for 3 decades!
Lots of medicines have been castrated and/or taken off the market to drive more people to see doctors more -
1. Chlorasceptic 2. Burow's solution
Burow's solution is available on Amazon: https://www.amazon.com/Domeboro-Medicated-Relief-Powder-Pack...
So is Chloraseptic: https://www.amazon.com/Chloraseptic-Throat-Spray-Menthol-Bot...
You have no idea where I get my information, you just don't like anything to contradict your loony ideas. I'm done with this conversation.
Maybe there has been a paradigm shift here? Analogous to house-calls no longer being a "thing", maybe minor things like ear infections, pink eye, strep throat, etc. are now relegated to urgent care physicians. And your GP is more for following up on non-urgent and chronic/recurrent conditions like diabetes, high blood pressure, etc..
I'm currently looking for a used EKG machine so family members can use it and send the results to a doctor without having to wait 12+ hours in the ER waiting room across the aisle from the COVID seating area.
I have family in NYC. For a non-emergency condition, the earliest appointment with a specialist was there months away. It was much easier to fly to India where one could get an appointment the same day.
After hours of discussion, my conclusion is it’s easy to make incremental improvements to the current system because it so obviously sucks. But it needs a revolution to handle universal health care.
As giant corporations like CVS, Amazon, and Walmart acquire primary care practices we'll see primary care physicians turn into fast food workers, much like pharmacists did a couple decades ago.
Congress could do something else if they wanted. Or like hospitals could act privately to fund them.
There's probably all sorts of reasons it would be bad, but I like the idea of a revenue tax on hospitals. Automatically scales to the price of the most intensive care.
The quality of care is no worse at urgent care and you can typically make a same day appointment with the doctor if your choice. Yes they rush you through but so does primary care. Maybe in the past it was different.
Downside is that it may carry a higher deductible (for no good reason).
That's fucked up.
While it's mostly not quite as bad here in Norway, it's getting there.
Lots of GP's here are quitting because they've been overloaded by paperwork. Government wants more documentation on everything. Can't just trust "some random doctor" who's known the patient for decades to sign a few days of sick leave, nope, we need paper trail!
My SO's GP almost started crying during one of her checkups since he was so overworked. He'd have a normal day seeing people during normal working hours, then there would be at least 5-6 hours of paperwork to do. He quit half a year later.
The newly trained doctors have caught on and don't apply for open GP positions. The result is that we have a massive deficit of GPs which keeps getting worse day by day.
Ten patients die because there was no doctor to see them? Nothing important.
One patient sued because a doctor made a mistake that didn't even kill them? Hugely important, ten more pages of paperwork will have to be added; the paperwork won't prevent it happening again, but now it'll clearly be the doctor that is liable, not the practice/hospital/insurance company.
If you live around the bay area, I'd love to buy you lunch sometime. You are indisputably a super interesting person, @bookofjoe! Email in profile, promise I'm pretty cool as far as humans go :p
If you're not in the bay stea, would still likely to connect with you if you're open to it. Cheers good sir.
I lived in LA from 1966-1983, when I moved to Charlottesville, Virginia, where I've remained.
I'm easy to connect with: bookofjoe@gmail.com
When I'm not acting out on HN, I do so in these arenas:
https://www.bookofjoe.com/ (since August 2004) https://www.youtube.com/user/bookofjoe (since March 2006) https://twitter.com/bookofjoe (since November 2006)
If it's not a scheduled appointment, but a "next available time" one, ask to be put on a cancellation notification if you're near the doctor's office; they get a cancellation, call you, you're there in 10 minutes kind of thing.
I thought, "huh." That was around 6 am. I mulled it over: did I even want an earlier appointment? I'm not a big fan of doctors (full disclosure: I am one). So I went about my day and finally around 1 p.m. decided it wouldn't hurt to have a look; after all, I could ignore or decline the offered new slot.
No worries: when I logged on around 1 p.m., the portal said the new slot was no longer available.
I wasn't sad.
Due to this wait, I've been conditioned to treat it as a last resort. Perhaps that is the desired effect.
This is a combination of things:
1) Being a specialist is much more lucrative
2) The AMA has been resisting calls to increase the pipeline of doctors
3) The absolutely shitty treatment of medical interns.
4) Many of them left due to Covid (the primary care physician is on the front line dealing with the Covidiots)
I agree that most of what GPs do is be a "router" than sends your packet to various specialists. But somebody actually has to do it.
https://www.aanp.org/advocacy/state/state-practice-environme...
Of course they will escalate some care to other providers.
Kaiser's web portal showed no PCP doctors available, but when I called I was able to get assigned.
Might as well drive or fly to another area for healthcare.
Maybe it's a very popular doctor?
ie. there must be some other incentive for a system, operated by humans, to succeed.
If I'm not a good person, your system fails. It literally only takes one...
Patient outcomes and public health are irrelevant and unimportant; only profit matters.
I come from a country with universal healthcare, and while public healthcare suffers from the same wait times we see in the US, private healthcare is on an entirely different league. For instance, with a good private health insurance plan, on a whim, without a referral, one could get an appointment at a decent specialist, and possibly the specialist of their choice within the week. My experience in the US is that you wait 3 months to see any specialist at all.
By mid sized I mean approx 100k people, and it's an hour+ drive to anywhere bigger.
Often it's useful to get things going in private care and if you are not rich you can continue on the public system. The idea is that once you know which specialist you need to see, the waiting lists are shorter and you will be triaged depending on you situation. If that specialist happens to have long waitlist, you can choose to get private care and maybe get the actually expensive surgery in a public hospital. Also, the governments can run special programs where they purchase services from the private sector and offer those as public services where capacity is needed.
Most often patients don't need that advanced care or diagnostics and in some cultures people are just doctor-happy, so different lines with a premium tier can work to do good triage and optimize the workforce.
Last year, I was in visiting in Korea and needed to see a doctor. I randomly picked a name out of the phone book and asked my Korean-speaking friend to call and make an appointment. They said no appointment needed, just walk in. So I did.
The doctor saw me within 5 minutes of arrival. He did a physical exam, listened to my lungs, did a simple blood test and gave me a prescription. He then asked if I had insurance, to which I said No.
So he said: "I'm sorry I wlll have to charge you." I went out to the front desk and got the bill. It was the equivalent of $12. In the US it would be $300 before insurance, and $50 after -- not counting the lab cost, which would be separately billed. And all this would take weeks or months to schedule.
I went to a Korean pharmacy with a prescription for 30 days supply of multiple medicines, which in the US costs me $200 with insurance. In Korea, the cost was $50 without any insurance. I had a similar experience in Portugal years back.
People in the US don't realize how screwed up the healthcare system is here. And seem powerless to change things.
Usually doctors keep some appointment slots open to handle patients that need quicker care and their assistants will use those slots if they think you need it. Otherwise long queues are a way to ration non-urgent care.
This narrative is echoed throughout our economy, with total disregard for the social damage caused by chasing profits. Take housing, for example: Real estate investors benefit from scarcity. The lack of new construction to meet population growth has always been intentional.
Personally I'm growing to favor a mixed model, where people pay for primary care and government insures treatment for really expensive, catastrophic stuff. That's much more in line with the normal way we insure things (insuring against regular, knows costs is stupid) and also makes sure people don't become bankrupt when they get a serious illness.
Lastly, I was in a European country recently and got doctors appointments (without national insurance) for myself and my son basically on demand, for so little money it was not an issue. That's possible in the US too, I think the current "socialized" insurance system is the biggest impediment.
The staff may be “less experienced”, but I don’t need to waste my time and money on a doctor for an infection when they’ll prescribe me the same things a nurse practitioner would. And if I lack dental/eye insurance, then any care is better than none at all.
Though it should also be noted that the US doesn’t have many easily available forms of socialized medicine. We have four forms, two of which are highly state-dependent (which means its a PITA to get). First, veterans get free healthcare for life, paid entirely by the taxpayer via the federal government. Similar to colleges, where prices are insane because its basically the government signs blank checks, but that price thankfully never comes to the vet directly, unlike colleges.
Then we have Medicare and Medicaid, for those 65 or older and low income individuals respectively. You can get both, in fact the way coverages are split its almost assumed you will, but while Medicare is paid for by your own taxes, and thus almost immediately available to you once you hit 65, Medicaid is paid by everyones state taxes, and is notoriously hard to get. Additionally, since its a state-funded program, its offerings depend on each state. Finally we have “charity care”, also known as “financial assistance”, which federally is defined as “ free or discounted health services provided to persons who meet the organization’s eligibility criteria for financial assistance and are unable to pay for all or a portion of the services.”[0] This leaves the actual services available and eligibility at the discretion of state law, local law, and the hospital themselves.
So our long wait times aren’t exclusively due to any socialized programs. Instead, it’s almost exclusively due to a doctor shortage. For one, costs and time are a natural gate that’s basically ever present outside of extreme situations. One of the major blockades is in residency positions, a requirement for doctors that’s held with a firm grip by Congress via Medicare. And that’s not even getting into the limitations for importing doctors permanently via green cards.
[0] - IRC Section 501(r)(4) - https://www.irs.gov/charities-non-profits/financial-assistan...
When it gets really bad you can always go to the ER, but I hope I can be treated before reaching that stage.
At least, things are cheap compared to the US.
The dentist wait list is the worst though. During Covid, it was like 6 month wait time when everybody suddenly remembered to take care of their teeth
For example, if I want to see my doctor it would normally take about a month. But a few key words to the receptionist will lead to "the doctor will see you in a couple hours".
My provider also has an urgent care clinic with drop-in. Early on in COVID (so early there were signs saying "No COVID tests unless you flew from Wuhan in past 48h") I presented at the clinic barely able to breath. 10 minutes later they had me hooked up to albuterol and I was out the door shortly after.
You can just what's app your doctor whenever and they respond personally. It's affordable and when you see them they spent 45 minutes with you
American healthcare is a laughing stock
Having a medical professional on tap - I've never had to wait more than 15 mins to see someone virtually - is great and well worth the price of admission of you can afford it (couple hundred a year). Virtually is great because if you're sick, the last thing you want to do is leave the house, but they also do in person visits as well.
They also have the facilities to do blood draws and give vaccines.
Hope their new owner (Amazon) doesn't mess things up.
My former employer Qualcomm hired about three people to have an employee-only GP medical department. It was a great deal because the very simple treatments could be done very economically and when your company has more than about 500 people it pays actual medical costs directly and the insurance company just runs the books they don't actually do insurance.
Most doctors in the US aren't union anyway - only about 7%.
Seriously, you need to look for better sources of data than wherever you're getting it.
In my area (suburban CA, not particularly in the middle of nowhere), nearly all the doctors that are in-network are not accepting new patients. The one I found that had that magical overlap of "accepting new patients" and "in-network" has a 6-12 month waiting period for new patients. Hope I don't get sick!
That makes the grandparent comment relevant, no?
Medicine seems oriented around scarcity of physicians, coupled with paying physicians by the appointment or patient interaction. So the apparatus around healthcare is set up to fully utilize the doctor, as in having a deep queue of work so they never wait and moving them from task to task. Which is a really shitty way to work and leads to burnout.
Some alternate reality that had more doctors getting paid reasonably to work an a normal human pace might be better for everyone, even if the average salary went down a bit.
Americans totally mistreated and abused its healthcare practitioners during 2 nightmarish years of Covid, and now the chickens are coming home to roost.