Deep Voice Biometric Engine

Passive voiceprinting for call centers, including trying to detect frauds and deepfakes. From the page:

> Call centers use Pindrop Voiceprinting™ technology to analyze the characteristics of their customers’ voices. With the Deep Voice™ Engine, they can verify that callers are who they claim to be, or if a caller’s voice matches that of a known fraudster profile.

> Every caller’s voice presents unique acoustic and behavioral features over the wire. Pindrop analyzes these unique signals, extracted from short utterances of a caller’s speech — whether they are interacting with the IVR or with an agent — to develop a unique voiceprint for each caller.

> Blacklist: Crossmatch a caller’s voice against Pindrop’s voice blacklist to detect repeat fraudsters

> Anomaly Detection: Examine speech for voice morphing, recording and playback attacks, and simulated voices.

(I’m not affiliated, I was just intrigued by the product and problem.)

This seems well intentioned, but capable of huge abuses. What happens when a user is misidentified?