I see that mistakes are made, and they need to be fixed when they become obvious (usually other people have to fix them than the people who made them). But there's no expectation that making and fixing such a mistake should be free, without impact on reputation and customers' goodwill.
Using language with a specific meaning with no intention to actually honor what you're offering is fraud.
True if you say forever you should be held to it, on the other hand if someone says forever to you you should hopefully be clever enough to realize they can't do it because forever is unknowable.
But once again I seem to have run up against the great moral pillars of HN for noting that you should not believe forever when you hear it because well, whatever.
What "free" user? Didn't they paid a fee to get app with forever updates? So they given cash? When it comes to contracts what matters is how much money they can spend on lawyers/experts and how much political clout they have.
If the company doesn't want to 'come up against reality' they shouldn't make offers they can't deliver.
All I'm saying here is that the customer should come first, even if the company finds it hard or costly to do what they said they will. That isn't controversial.
I would say it's not any consumer's responsibility to know that but when it does not hold it may be expected that the cynics who did not expect it to hold point sideways and chuckle because believing "forever" when you hear it is a bit too doe-eyed with wonder, even though you should probably be recompensed in some way.
In other words, I thought you were expressing the idea that businesses offering "forever" and then pulling back are not to be held accountable because that's business, rather than what (I now think) you meant, that was that one should never trust a business ostensibly offering something "forever".