I've had access in SF for the past few months and have been really impressed! The Waymo rides I've taken have been confident + a bit conservative (e.g. driving at the speed limit when traffic is flowing more quickly), but overall the team's done a great job with the experience. It's free for now so I've been using it regularly during commuting/rush hour and casual drives. Some quick thoughts:
Advantages over Uber/Lyft:
- Privacy - having the car to yourself is nice!
- Safety - My friends who are women have almost universally said they feel uncomfortable taking Ubers/Lyfts at night and would prefer the Waymo
- Ride matching happens almost instantly
- Estimated pickup times are consistently accurate
- Trunk is open for use and the car will prompt you to grab your items and open the trunk at the end of a ride
- Extra legroom in backseat because there's no driver
- No driver/car confusion - you can set your initials to be displayed on top of the car at pickup
- Drives surprisingly confidently/well - can handle complex urban traffic, pedestrians, cyclists without doing anything obviously "dumb"
- First-class native app experience
- Rides are priced upfront
- Rides can be multi-stop
- Driving is conservative - nothing above the speed limit
- Driving is sometimes a little bit jerky (e.g. at stop signs, while inching on a right turn at a red light)
- Routes can sometimes be odd / longer (usually within 25% of the most direct route)
- Rarely (<5% rides), car will stop for pickup somewhere odd (middle of lane when there's an available curb, right turn lane)
- No driver if you leave something behind (there's a support form online, but I left my phone once and a good samaritan happened to call using the emergency number)
- Pickup times can be longer today than Uber/Lyft as they roll out more cars