If your shortcuts don’t include “contact us” you should be able to find it by scrolling to the bottom of the hamburger menu and tapping “customer service”. getting a live agent entails some dark magic, but if you bother the bot enough she’ll connect you.
but (on desktop) if you want to speak to a human once you are actually in chat, there’s a very subtle button in the centre just above the message bar that will bypass the automated system if you click it
That's always fun.
Not using Safari is an excellent solution.
In USA, Safari accounts for one-third of total mobile traffic, and mobile traffic itself makes up two-thirds of total traffic.
This seemingly small feature is single-handedly wiping out billions of dollars in revenue for publishers... and Google.