The sites where I left reviews were carefully patrolled by the business itself, so I often receoved responses or feedback on what I'd said. At some point I defended their practices around maintenance, and they thanked me. At another point, I was disgruntled, and they made a public reply offering to meet with me, which was disingenuous since they had no such intent.
The reality of the landlord-tenant relationship in these United States, especially at a low income level and a frighteningly low vacancy rate, is that the tenant is absolutely powerless and defenseless in any dispute. Evictions are quick, easy, and decisive. There is no lawyer who will defend tenants against landlords because there's no money in that. You can try to play the landlord-tenants rights game, but once you stick your neck out as a nuisance, all they have to do is decide not to renew your lease, and you're out in the cold. There's no recourse for that.