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Comment by tvanantwerp | Hacker News Reader

This was my first thought too. Shows how Google has trained us to expect the worst from them...

GCP doesn't operate the same way as Google consumer products. We are a paid customer for over 5 years and I also have only good things to say about GCP and their support

I'm curious about how is the support these days. My last interaction with it was along the lines of "Uh, why are you contacting us for advice and not like, use the docs". This was for a new project and asking the same set of questions to AWS led them to send three guys to our office the next week for a round of demos and best-practices discussions.

Meh, I seen multiples times peoples reporting here on hn, allegedly paying 5 figures in GCP and still having very bad customer support.

Really because I'm a GCP customer also and earlier this week they arbitrarily shut off Looker on us with no explanation leading to tons of pissed off customers. Our account executive responded with no help and a link to file a ticket. I expect a lot more from a service we're paying $10k+ a month for and my experience with Google has been so bad we're considering migrating everything to Microsoft.

Wait, what happened to Looker?

Really? I'm happy to help: miles@sada.com

>We are a paid customer

To be fair, so were Stadia users.

To be fair, it's hard to look at Stadia as anything other than a masterclass of how to make your customers whole.

TBH, GCP isn't operating like Google does.

I'm a long time customer and have only good things to tell so far.

There's some exceptions, like Google Cloud Debugger which is getting shut down at the end of the month (although to be fair there was a long notice period). My team is pretty sad about it going away: https://cloud.google.com/debugger/docs

Using debugger for the first time was actually incredible. Having a debugger attached to a live service with zero impact was such an alien feeling. What a cool piece of tech.

But, in true Google fashion, the replacement story using Firebase is a "what is wrong with you people?!" I honestly suspect that the GCP team failed to tell the Firebase team about the rug pull, and now it's "welp, good luck"

It appears based on my playing around with it that the data is actually traveling into Firebase successfully, but there is not the slightest shred of UI nor onboarding docs for "hello, I would like one cloud debugger, please"

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