The banks then reply and say “the fraud transaction originated from customer’s device”. When you look at the screenshots of victims giving example it’s all Android as far as I can see.
Generally after talking to the banks and customers discover that it was their own fault for clicking on a seemingly harmless link they shut up and go quiet.
This is a story that plays out often here.
I don’t particularly have a link because these cases get deleted from social media (by the customer themselves) after the bank has proven that it’s the customers fault.
Edit: You can try searching the internet for “mobile banking fraud Thailand” you’ll find these links, here is one example.
https://www.bangkokpost.com/business/2524469/mobile-banking-...
Edit: here is an example the article mentions downloading of .apk on android