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I ordered AC from amazon and received an older version. The whole ordeal was interesting, to say the least. I've written about it here: https://pgpt.substack.com/p/how-amazon-deceives-its-customer...

The main point is that these companies can waste hours or even days of your time while automating everything on their end. Hence, they are incentivized to make profitable "accidents" and hope you're not stubborn.

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> these companies can waste hours or even days of your time while automating everything on their end

Amazon itself, as the seller, is one of "these companies". Shipped me a damaged, obviously repackaged monitor as "new", then misdirected me to (well, semi-automated) chat as "quickest way to return". This was a flat-out lie, what it actually led to was a series of three progressively higher discount offers. After refusing all, half a day later I was told to follow the standard online instructions for a return.

That’s interesting, is the installation through Amazon? I’m guessing not in the US?

I bought an AC unit on Amazon here in the US and they just send it like any other product in a box, and it’s up to you to figure the rest out.

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