A few weeks after the first big incident, I applied for a couple of open IT roles at Southwest. Though I was well qualified for all of them, I never heard back from SWA, not even a "Thank you for applying" type of email. Makes me wonder if they thought the first incident was a fluke and they could go about business as normal. Also makes me wonder if they put out a bunch of ghost jobs to appear like they were staffing up. Most companies will at least acknowledge receipt of job applications no matter how unqualified the applicant and Southwest didn't even do that much.