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I can’t find the exact quote or its source, but one thing I’ve heard that has stuck with me is (probably unintentionally paraphrased):

“Every problem blamed on ‘computer error’ involves at least two human errors, one of which is blaming the computer.”

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"At the source of every error which is blamed on the computer, you will find at least two human errors, one of which is the error of blaming it on the computer."

— Tom Glib

And Sidney Dekker will tell you that blaming things on "human error" won't actually help you find the root cause of the problem.

There is human error which is an error of an employee and there is process flaw which is managent's problem and while they are humans the flaw is not an error it is incompetence, especially when it happens more than twice.

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