In order to cancel my subscription I was forced to open a support case. After opening one, they're asking me for all sorts of weird things such as mandatory "feedback" and made-up "security" questions. I'm still struggling to cancel my subscription and starting to give up.
A truly unethical company with horrible practices.
You can simply burn the payment details you provided them.
So this means I can say my name is Fake Customer and I live at 404 Main St, 95111 and it will validate just fine.
This is the same as if you purchased a prepaid visa gift card.
For post-paid subscriptions, e.g. AWS, you've already consumed the service and you are obligated (legally and ethically) to pay for it when the bill comes. You can't change your credit card details to get out of paying.
For pre-paid subscriptions, like a month-to-month SaaS application, I don't really see the issue with using burner accounts and cancelling them if the company makes it hard to cancel. From the company's perspective, don't they just cut off access when the payment doesn't go through? Its not conceptually much different from forgetting about a subscription until the card expires.
More to the point, if the company didn't implement dark patterns in an attempt to prevent users from cancelling, we wouldn't be here in the first place.
A recruiter I work for created a document for me to sign and had DS sent me an email with a link to the document.
The document contained my full name. Browsing around in the UI I noticed a log-viewer. It showed "<Name> has logged in", "<Name> has opened <document>". However, there is no verification that it was me who received that link. There can't be any such verification as I never have created an account and had DS validate my identity.
Docusign might be very easy for that recruiting company, but the other party is only known by an email address.
But I will never use DocuSign, because they create a fake signature for me and then I certify that this fake signature is my legal signature. And yes, they have the option to use your mouse to make a signature. But my point is, they store this signature and then can use it anywhere to sign anything. Nope, ain't gonna happen.
In fact, I was buying a car through Carvana (another horrible company, I found out!), and told them at the beginning I would not use DocuSign, which Carvana normally uses. Their rep on the phone said, "It's fine, you can sign paper". So they transfer this car from somewhere out west to within 1 mile of here, then call me and say "Oh, you haven't electronically signed the legal documents yet, and we need that before final delivery of the car." They were scheduled to deliver the car 5 minutes ago. I told the rep that I was assured I didn't have to use DocuSign and they said, "No, you have to." I told the rep I wouldn't and they could keep their car. Which they did. Then they wouldn't remove my information from their computer systems - social securty number, image of driver's licence, etc. - even though I didn't even do a transaction with them! They would only do that if I lived in CA because it's a law there. I hate Carvana and DocuSign.
https://support.docusign.com/s/articles/How-to-Cancel-Your-D...
In any case, your title is inappropriate (please report facts but please don't tell people what to do), and your last sentence is extreme exaggeration if it's based on a single case of difficulty cancelling, which doesn't seem to be representative.
Also if you could provide the response from the support ticket about their explanation as to why it's missing, so we could all understand.
And proving the absence of something with a picture tends to be difficult. Reminds me of that case where Aliexpress asked someone to send photographic proof that the package didn't arrive.
You're joking right?! Now I have to respond to two Docusign people? lol
But you'll understand that when you make accusations on a public forum, it helps to actually have evidence of your case.
Because anybody can say anything about any company, even if it's all made up.
I've seen totally false accusations made here on HN that the moderators had to take down to prevent them from continuing reputational harm to an otherwise well-regarded startup here (had reached over 100 points).
So when I see a "don't use X company because Y" post, I tend to be a bit more suspicious now if there aren't a reasonable amount of verifiable facts provided (screenshots of problem, screenshots of support ticket responses, etc.).
Poster: You need to email hn@ycombinator.com to get this sorted. They are often available even on weekends.
It's yet another company tactic.
Like steam pages being owned by the game publishers and so banning users for anything negative.
Or like movie producers having everyone who worked on the movie in any capacity rate it 10/10 on IMDB and some write 10/10 reviews that 'saw the movie at [obscure festival]', has full names of everyone involved '[ditector] was amazing and deserves all awards as does [actor 1]. [actor 2] was oscar worthy [1st-time actor] gave the performance of a lifetime! [gaffer] also worked on [obscure film].'
Three days after release it's now at 4/10 and only because of the high starting point of 10/10.
Proves the point, I suppose.