Yes you absolutely want to make sure the claim is correct and settled! Unfortunately the majority of the value was destroyed, but there will be a recovery, that could ultimately be more than 25c on the dollar if you look at the current market pricing, but many unknowns make any real estimation impossible right now. Leaving an incorrect claim would turn that into $0. Kroll makes a ton of errors, and the massive forensic accounting that has gone into rebuilding the debtors' books I'm sure is imperfect as well.
TODOs:
- Gather up all evidence and history relating to the account that can be found. Ideally FTX screenshots or statements, but barring that, any confirmations of USD and/or crypto deposits, withdrawals, trades, and other activity, in all formats, email confirmations, bank statements, crypto transaction histories, etc. to help serve as proof of the claim. You will need to redact any sensitive information, as the proof of claim is generally made public.
- Keep up with the UCC, they primarily post on Twitter - https://twitter.com/FTX_Committee/status/1641569407007707137 says "If you believe you have a net positive account balance on FTX’s exchanges and have not yet received your unique Customer Code from FTX’s claims agent, Kroll, please email FTXInfo@ra.kroll.com." - Emailing this address may be worth a try, but Kroll is difficult to work with, so likely won't help much because I'm sure they have a massive number of inquiries. The UCC also keeps some information at https://dm.epiq11.com/case/ftx/info2
- Work on the proof of claim. There is no huge rush as the bar date has not even been set yet, so make sure you can gather up as much info as possible and fill out the claim form as accurately as possible. Submit it with redacted evidence gathered up. Make sure you get confirmation of receipt.
Once you get the claim issue resolved, one possible outcome to consider if cash is needed before waiting years for the case to settle, is to sell the claim on a reputable market like Xclaim. (Current pricing "up to" 19c, I'm sure it'd be lower for a $50k claim)