Lots of early people left since the Travis days. Since then, fixing the reputation damage has been a big focus in the company. Safety center, electric fleet commitments, DEI, Ukraine initiatives, etc, are all newer initiatives in that vein.

"Do the right thing" is now a company core value plastered all over the offices.

Even the "off the shelf stuff doesn't meet our needs" culture alluded in the article has given way to adopting 3rd party solutions more (e.g. Slack replacing uChat, Oracle partnership, etc). Lots of things have changed over the years.

AirBnB is illegally operating in tons of areas. Knowingly. Systemically.

And yet where is all the negative press?

Don't believe press narratives and try to put everything into context.

You really could make any company look bad or good if you wanted. There are a lot of actors, and a lot of different ways to slice it.

I think Uber and AirBnB were both aggressive, I suggest there should have been more regulatory pushback everywhere, but only for public good as a lot of mayors were just interested in backing this group or that, not really thinking about the true benefits of constituents.

Finally we have to consider the net benefit, and even while I think both companies have overplayed their hands, I do think there's a general benefit. It seems that regulations around Taxis and Hotels were far too onerous, and the surpluses lost to those de facto oligarchic situations were quite a lot. I'm grateful that both those companies shook things up, even at the cost of a bit of shenanigans.