It is true, however, when you are an employee and don't have any side dealings (like freelancing or trading stocks).
Even if 20% of taxpayers still had to do their own returns from scratch -- which almost certainly would not be the case; virtually no one would have to do them from scratch -- automating it for the 80% would still be incredibly valuable. Even with a manual check/amend/approve step. It would save taxpayers tons of time and billions of dollars of tax-prep fees.