well, yes, but it wouldve been better if support had also been trained that this sort of issue gets a refund escalation. one should not have to rank on Twitter AND HN to get good service for a very reasonable failure.
1. My issue is not real
2. Okay, your issue is real, but because I'm not paying $$$ we're going to ignore you
3. I should do free work for Vercel and poll their community forums to see how widespread the issue is
4. Their support is only trained to handle frontend issues and because this is an issue with their CDN it's expected that they'll respond incompetently
5. They'll escalate with their CDN team and respond in one week (that was over a month ago, no follow up whatsoever)
It's hard to take Vercel seriously. As a toy, it's probably fine. But I'll ultimately move this project off of their CDN product as soon as it reaches costly volume.