The chatbot can only be as good as the website content. But this is also a good thing.

This is an opportunity for the chatbot owner to add more relevant content to the website.

They don't have to think about what content to add. They can just see what questions the visitors have about their website and can add/edit their website content based on that.

After adding the improved content, retraining the chatbot with the new content will be as easy as clicking a button.