Tell HN: Gitlab wants us to pay for support.. to fix their billing issue

We've been using gitlab for a number of years now. Paying for multiple 60$ per year 10GB LFS storage packs.

This morning I bought another, which triggered a billing issue. It appears we've been triple charged.

So I opened a support ticket: which was auto-closed.

Their bot's explanation is that we need to have a "named contact with an organization that has a paid subscription".

I thought maybe this was a bug, but no I opened a second ticket under my username's email and it too was instantly closed.

So now we've overpaid for storage we cannot use, and cannot even contact support to have the issue fixed.