Taking Nothing Personally
bennesvig.com
bennesvig.com
Loving the person who is trying to insult you, and understanding why they might be frustrated, without reacting in kind, is truly a revolutionary way to think and act. Remember that everyone struggles with their own feelings of despair and unhappiness, and that their lashing out at you comes from that place more often than not. I like the idea of "not being there" or being completely transparent to attacks.
Though the author's advice is good as written, that's not quite the same as not caring.
But how you process the information is up to. Endless looping about some trivial thing a customer says in an impatient mood, is not something you should base your life on.
I think what you try to explain has nothing to do with personal versus impersonal but assessing peoples input correctly and balancing the value of it on some rational criteria.
A lot of times this can mean that you can filter a lot of noise so you can focus on valuable input instead.
(For those who had not yet heard of the term, Wikipedia has an article on it that seems to explain the concept well enough: http://en.wikipedia.org/wiki/Actor-observer_bias)
You have to be able to identify them among everything else in casual conversation that should not be taken seriously though.
Also, to be clear, I don't mean "take offense"- I mean, treat it as actionable critique, for example.
Ok so they've just snapped something mean at you because you're slow with your job. Sure, it's mean, but maybe they're in a rush to get to their daughter who's just come out of surgery after a terrible car crash and they're, you know, in a bit of a hurry and not in the best of moods.
Because people are generally nice. When they aren't nice it doesn't mean you shouldn't take it personally, it means you should ask what's wrong.
And to be completely honest, I tend to be of the opinion that how much one takes personally is pretty hard-wired and can't be changed easily. <Put nature-vs-nurture debate here> I don't think you can 'decide' not to take something personally. (Perhaps you can see it wasn't personal in retrospect, and make the decision not to take something like that as a personal thing, after 'deciding' this many times, in the future.)