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Comment by renewiltord | Hacker News Reader

Gusto is also pretty damn good. These companies handle edge cases poorly but otherwise are okay. For example, we restructured and had to move people to a different LLC and Gusto deleted everyone from GSuite (which had no reason to move).

Their FSA administration is total junk.

But otherwise it's been great.

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Gusto's management of health insurance is awful. I had a very bad experience needing a document from my health insurer. Including their customer support being very slow, and when they finally replied, incompetent.

For payroll they're a good experience, but I wouldn't use them for anything else.

Gusto's integration with Human Interest (401k) is pretty crap too. Keeps marking the money in the wrong classification. Good job my accountant found it. Been working for months trying to get it corrected. Gusto can't even follow the thread and each contact I have to start over.

I actually lead the payroll integrations team at a competitor of Human Interest, and we just finished building out a Gusto integration using the Gusto API.

You've tried reaching out to Human Interest, right? Your 401(k) provider should have direct access to Gusto engineers, but most likely, it's a problem on HI's side.

All the numbers in HI are correct. Gusto shows the wrong thing.

Yup, but Gusto provides a payroll API, which the benefits provider (in this case, HI) is responsible for using in order to accurately set payroll deductions (and other data) at Gusto for particular employees.

Maybe someone who works at HI will see this and chime in—but HI should be able to fix this.

Having used both extensively, I'd pick Rippling over Gusto any day of the week and twice on Sunday.

This SVB debacle doesn't look good on them though.

Can you offer some specific examples? And what company size?

Currently using gusto but curious.

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