What they don't tell you is that you cannot just ingest prebiotics and expect it to do anything. You need to do fecal transplant to really have an effect.
Probiotics aren't incapable of changing the microbiome, it's just that usually they contain only several strains, usually sourced from food or animals, and not humans, in relatively small amounts, and aren't guaranteed to make lasting changes to the microbiome. But they can. If they're the best you can get, they can be worth trying.