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What if you already have important planned and unplanned urgent work occupying all your SRE'S for the month? On a team or org that's already running thin? Surely you've been there.

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I have. And it was also my job to say to management "hey, there's a very preoccupying fire right there, and it will delay this less important thing. If you're unhappy about it, send me an email explicitly telling me drop the very preoccupying fire."

"Everybody has a plan until you get punched in the mouth" also applies to tech.

I think this thread was started by the manager that has to hear that push back, hence the headaches.

Getting punched in the mouth is pretty far from a walk in the park.

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