What do I want from a heat-pump:
I want it to work with a contact-closure (TT/XX) input to call for heat/cooling. Sure, if you have a fancy thermostat that works better, I'm going to read the brochure, but I'm not buying it if I find out it won't work with just a dry contact input.
I want it to use parts that are in stock at my local HVAC supply house. I don't want to be without heat for 3+ days while some obscure custom part is shipped in from someplace across the country.
I want it to have an open interface to extract data (similar to the open interface of a dry-contact closure) about run-time, performance, etc. (I will, however, buy it without this.)
I want it to be sold/serviced by multiple competing suppliers in my area. (This is what ultimately undid the chance to install an A2W heat pump: only one company was in the business of supplying them and they priced it accordingly.)
For a mini-split system, I want to be able to run the refrigerant and condensate lines inside the building so I don't have hideous lineset covers festooning my house.
I'm happy to chat more as a homeowner interested in the space (but with a 6 month old Bosch boiler on the wall and possibly interested in the minisplit for shoulder season heating and summer cooling).