> 1) Google Cloud dropped us an email 10 days back that I missed out
You missed a KYC e-mail and they locked your account. If you miss a "Important information about your bank account", what do you think your bank is going to do?
You missed a KYC e-mail and they locked your account. If you miss a "Important information about your bank account", what do you think your bank is going to do?
1. Send more than one email. Three would probably be reasonable for an account shutdown action maybe at 10, 4 and 2 days.
2. Use a better subject. That subject sounds like they are giving you information. At least something like "Required Important Information about your Bank Account". But something even better would probably be like "Must Provide Information about your Bank Account to avoid Account Closure" and maybe some escalating severity in the later warnings.
3. Do they have a phone number on file? Give that a call if there is no response to the original email in 3 business days. It could even be an automated message. "Hello, this is Google Cloud. We have sent you an email about required action on your account. Please read the information in that email and act appropriately otherwise your account will be closed. Remember that all Google Cloud emails come from @google.com addresses."
4. A big banner in the Cloud Console. After 4 business days show it to all users in the account.
We are talking account shutdown of a paying customer's likely production services. They should take a bit of care.