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>If the customer has no issues there are no issues right

Customers have been conditioned to blame themselves for any device/product shortcomings, and consider themselves rather unworthy. Personally I have witnessed that first hand that end users consider both hardware and software too hard to use and any misgivings would be attributed to their own faults. That extends to all kind of hardware - including hand tools.

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>Customers have been conditioned to blame themselves for any device/product shortcomings, and consider themselves rather unworthy

That's something no one can solve for them, never.

But at least they should be capable going into a "Printer-Forum" and ask.

One then will say: Get a refund or roll back the update, i have the same printer...they do that (the asking) with, for example car's all the time.

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