Never trust Google Cloud or run any production servers with them. They have zero empathy for you.
Just today, we got screwed by Google Cloud (as a 4 yrs customer) when they abruptly shutdown our production servers just because we didn't fill up a form on-time.
My story: https://twitter.com/Ryan_Liao/status/1634103410525077504 (happens today) [Link Updated]
I am not defending them, but this is totally on you. What was the missing information? Lack of identity verification or credit card verification? Again that's on you. You should have also received a warning in the cloud console and if you hvae the cloud app on your phone, there as well.
Sorry, obviously you are not the kind of customer that the three big players care about.
Also, I hope you could show real data points for the comment regarding Hetzner instead of just putting a very questionable claim here.
The general point I was trying to make is not an advertisement of particular hosting provider, but the fact that traditional hosting providers are totally fungible. If tomorrow this company goes bonkers and starts doing stupid things, then I just migrate to OVH, DigitalOcean, Vultr or any other competitor on this market. But unlike traditional hosting providers, there is no market among big cloud providers, as they are not fungible on the customer API level, so each of them is actually a monopoly. And monopoly is generally no good for customers. The rest can be deduced from this principle.
And for the bigger fish, if it's me, I'm one to push for complete containerization and orchestration beyond simple DBAS service for PostgreSQL, depending on needs for scale. Which absolutely means switching can be easy enough.
The only advantage the big cloud providers have is the services for the lower-middle tier customers.
https://awstip.com/how-to-make-terraform-truly-cloud-agnosti...
And even if I don't, I imagine rewriting a terraform workflow is probably easier than taking cloudformation code and then rewriting it into whatever the equivalent is in google or microsoft land. Atm I'm pretty happy with aws and don't see myself moving but I like to have the option if needed.
You are defending them. Unless OP is disingenuous, the reputational loss of an unhappy customer is hard to shake. Customers will make mistakes, if the cloud provider doesn't have automated systems to catch and prevent those mistakes then they aren't doing well in customer service.
A similar thing happened to me with my personal Azure spend, but I felt they handled it much better simply by communicating early and often when there was a problem processing payment. I had time to respond and fix my subscription, so I stayed a happy customer.
It's funny that AWS support isn't super great absolutely, but relatively boy their support is amazing. They will at least acknowledge there was an issue on their end.
YES! Everyone should read this. Google Cloud will shutdown your servers for the slightest stupid reason. NEVER EVER run any production apps with Google Cloud. -
"gaslighting that the customer is wrong, gcp had no issues"
YES this is my experience except in my case they didn't gaslight me and instead avoid giving a resolution. -
I run a business that hundreds of paying customers (ecom stores) relies on and I'm a 4 yrs customer with Google Cloud.
They shutdown all my servers last Friday for the slightest stupid reason and don't give a fuck to rectify things fast. 3 days now and they still haven't gave me a resolution.
On paper, my servers were shutdown for at least more than 72 hrs and it's still ongoing.
Context: https://www.onvoard.com/blog/our-production-servers-was-susp...