I would still think jira is a bad tool (in the same way that JNCO jeans are bad pants), but at least using it wouldn't be painful.
I would still think jira is a bad tool (in the same way that JNCO jeans are bad pants), but at least using it wouldn't be painful.
These complaints seem like they have a couple of potential causes.
One very common load time issue is downloading too much data at once, especially on boards. I understand some work has been done to make this better, but you may get some relief by creating new boards with very limited number of issues on it - you want the board's primary filter to be specific (eg a board just for stuff assigned to you, rather than for everything asssigned to your team).
The weird subviews tend to be configurable, and Atlassian has been moving more and more towards defaults (and locking down those defaults) for these configurations that push a specific persona/way of working. I'm sure they have data that supports those choices, and there is strong selection bias going on here, but almost all the consulting I did was trying to figure out how to work around those defaults (the simple ones you can just change!)
Probably, a lot of those issues could be fixed by your administrator - you may even have permission to fix them yourself, though that process can still be quite cumbersome and labyrinthine.
So many complaints about JIRA come down to complaints about how it's configured. Atlassian knows this, and I think they are trying to make it better, but it's a hard problem. I enjoy the endless customisation available as an admin but it takes time and effort to understand what's possible, more time and effort to design those changes, and the most time and effort to make those changes match what the teams need. It's a hard problem to fix.
Sometimes people, frustrated by this big bohemoth, will pick an opinionated tool that matches their way of working. This works great for as long as that tool keeps focused and the needs of the team don't grow.
If consultants exist for a product, you know up-front that the product is intended as an "enterprise," end-all-be-all product, intended to be bought by high-level people, implemented by middle-level people, and configured to frustrate low-level people. It's not the product; it's the implementation, and it's a misalignment of incentives. Most companies big enough to afford JIRA are going to have the same kind of middle layer that winds up making people complain about JIRA on forums like this.
But actual minutes to load stuff? That is insane and I can see where the loathing would come from.
It's also a comment from a random internet person who has an axe to grind and no data to back it up. So take it with a grain of salt.
It's amazing how a ten second load time can turn into several minutes when it's software you dislike and you're telling people about it later.
...not saying previous commenter is wrong either. Just a reminder to be sceptical about all such claims when they're presented without data.
Exaggerating it to several minutes is less egregious by an order of magnitude.
Self-hosted JIRA also opened up to lots of customisations and hacks, which often weren't performant.