I think you’re confusing your opinion with reality, the truth is Jira (I presume this is your real complaint?) is fine and works well enough for most people they can just get on with it.
How can Atlassian have all that staff and such shit products?
Edit: I know the answer because I've been a company that did all of this. Build new shit and don't focus on the main product, then lay off your staff.
I had to be very very patient and get ready for repeating something if needed.
Bitbucket is just entirely forgetful, I'm not surprised you have. I found it slow and cumbersome to use.
I'll add another highlight to the atlassian experience: their CI product, bamboo. Also very cumbersome to use. To give one example, if you are debugging a pipeline and want to run just some tests, you have to individually navigate to each test's page and settings subpage to click it on or off- so with a healthy number of tests, you'll really start to notice those slow page loads! (I recommend automating this task with selenium).
I personally dislike jira, but as they say: democracy is the worst form of government except for all the other forms that have been tried from time to time.
Okay, we can quibble about the exact qualification. But I, like many others, am often quite upset about all sorts of stupid inefficiencies of Jira, and, to give a nod to a sibling thread: Bitbucket even more so. Now, you say "fine", I say very mediocre. And the thing with developers and their tooling is that we're often quite spoiled such that this mediocrity just doesn't sit well with us. In a lot of places, there is choice such that we can pick the most efficient, non-mediocre tools for our taste. But Jira is just such a de-facto industry standard, that there's less tolerance for shopping around, and many of us get stuck with it.
If you're in a sluggish enterprise, and you're conditioned to sit on the phone for a change request, or wait a minute and a half for your IT website to load, sure, Jira may be a breath of fresh air. But for a lot of us, Jira is the IBM of project management: no one got ever fired for buying it, but few people are happy with it either.
Thankfully, they told industries like mine to go fuck ourselves when they discontinued the self-hosted options, and thanks in part, to COVID, there has been a lot of competition growing lately for developer tools like these.
whenever i try and use jira to get things done, it is genuinely bad tool.
As an example, low priority issue that blocks high priority issue is not automatically promoted. This single thing makes jira unfit for its primary purpose in my eyes
Jira out of the box doesn't make your company suddenly more productive. Just like Office 365 doesn't magically work. You need good governance, administration / configuration and proper training to make it generate added value.
If you ask "normal" it person to do this, i'd like to see those 5 minutes
Jira automations are installed out of the box. No third party plugins needed.
It's very very basic jira administration, and it's one of the more powerful tools jira has to offer: