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> generous free level of service,

Can't you make the argument that Heroku got out of this market on purpose? I know they were bought out by "ye old corporate greedy meanie overlord" or whatever but... I'm sure there is data that showed it made sense from a "make money business" perspective to not be in that market.

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I would even go so far as to say free users aren’t customers in a platform like this. There’s no revenue model and if it’s “run without constraint” you get some fun scaling problems but those types of issues can sometimes lead to optimizations that keep the system online in the face of many small apps but doesn’t necessarily cover the case of a large resource app.

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