I can't disagree with you about that. The article here is about a misconfigured zoom meeting, which is shockingly easy to do. And if you've ever seen technical people struggling with Jira, you'll know it's not just an issue for non-technical users.

But I think it is a different quality of the software. Contrary to other people in these comments, I think we make software that actually does work in the vast majority of cases. "Working" isn't really the same as high performance, feature rich, or intuitive software, though.